S/No.
Job Title
Qualifications
Certifications
Experience
Special Requirements
1
Helpdesk Support Service Desk Team Lead
Bachelor’s degree in computer science,
software engineering, or related field.
Azure Fundamentals, Azure Administrator,
Windows 10 Desktop Support or equivalent Microsoft Certifications.
Minimum 5 years of computer-related
support experience in Windows OS.
Knowledge of IT standards, Strong
customer service focus, Project management skills, Ability to organize work
efficiently, Report generation through IT tools.
2
Infrastructure End User Support (Field)
Bachelor’s degree in computer science,
software engineering, or another related field.
Azure Fundamental and Azure
Administrator certifications; Windows 10 Desktop Support or equivalent
Microsoft Certifications.
6 to 8 years of computer-related support
experience in Windows OS.
Strong communication skills, Office 365,
Desktop Virtualization, Video Conferencing (Cisco/Webex/Skype), Support of
Change Management.
3
Infrastructure End User Support (Office)
Bachelor’s degree in computer science,
software engineering, or another related field.
Azure Fundamental and Azure
Administrator certifications; Windows 10 Desktop Support or equivalent
Microsoft Certifications.
6 to 8 years of computer-related support
experience in Windows OS.
Strong communication skills, Office 365,
Desktop Virtualization, Video Conferencing (Cisco/Webex/Skype), Support of
Change Management.
4
Infrastructure End User Support (Lead)
Bachelor’s degree in computer science,
software engineering, or another related field.
Azure Fundamental and Azure
Administrator certifications; Windows 10 Desktop Support or equivalent
Microsoft Certifications.
6 to 8 years of computer-related support
experience in Windows OS.
Strong communication skills, Office 365,
Desktop Virtualization, Video Conferencing (Cisco/Webex/Skype), Support of
Change Management.
5
Infrastructure End User Support Level 1
Bachelor’s degree in computer science,
software engineering, or related field.
Azure Fundamentals and Azure
Administrator certifications; IT support related certifications.
3 to 5 years of computer-related support
experience in Windows OS.
Proficiency in IT troubleshooting, MS
Power Apps programming, Strong team building skills.
6
Windows Server professional-level 2
Bachelor’s degree in sciences,
Engineering, Technology, or equivalent.
ITIL v3 (or higher), MCSA/MCSE Windows
Server 2016/2019, VMware VCA, Azure Fundamentals/Administrator.
5+ years backend support, 3+ years
Windows Server & VMware virtualization.
Programming and scripting skills; Strong
troubleshooting; Infrastructure provisioning knowledge.
7
Windows Server professional-level 3
Bachelor’s degree in sciences,
Engineering, Technology, or equivalent.
ITIL v3 (or higher), MCSE Windows Server
2016/2019/2022, NetApp or Hitachi Storage certification, VMware VCP.
10+ years backend support, 5+ years
Windows Server & VMware virtualization, 2+ years SAN storage admin.
Strong PowerShell/Ansible skills;
Programming experience; Infra provisioning expertise.
8
UNIX/LINUX SYSTEM Support Level 2
Bachelor’s degree or HND in Sciences,
Engineering, Technology, Computing.
RedHat Certified System
Administrator/Engineer (RHCSA/RHCE), Veeam Certified Engineer, NetApp NCDA,
VMware, CompTIA A+.
5+ years backend support, 2+ years HPC
support, 2+ years Active Directory support, 5+ years Veeam administration.
Knowledge of IT standards; Technical
troubleshooting; HPC Cluster support; Ansible scripting.
9
UNIX/LINUX SYSTEM Support Level 3
(higher)
Bachelor’s degree or HND in Sciences,
Engineering, Technology, Computing.
RedHat Certified System
Administrator/Engineer (RHCSA/RHCE), NetApp NCDA, Veeam, VMware, CompTIA A+.
10+ years backend support, 5+ years HPC
support in G&G/RE, 2+ years Linux NIS support, 5+ years Veeam Backup.
Strong scripting/programming skills; HPC
cluster operations; Portable Batch Scheduler knowledge.
10
Network Analyst level 1 (Lekki,
escravos, Warri)
Bachelor’s degree in sciences,
Engineering, Technology, or equivalent.
Valid CCNA, CompTIA A+, Safe for Teams
(SP), PCCET (Palo Alto), JNCIA (Juniper).
3-5 years network support including
LAN/WAN troubleshooting, Cisco voice, WiFi, LTE.
Knowledge of IT standards,
Infrastructure provisioning, Strong troubleshooting skills, Familiarity with
SolarWinds monitoring.
11
Network Analyst level 2
Bachelor’s degree in sciences,
Engineering, Technology, or equivalent.
Valid CCNA, CompTIA A+, Safe for Teams
(SP), PCCET (Palo Alto), JNCIA (Juniper).
3-5 years network support including
LAN/WAN troubleshooting, Cisco voice, WiFi, LTE.
Knowledge of IT standards,
Infrastructure provisioning, Strong troubleshooting skills, Familiarity with
SolarWinds monitoring.
12
Senior Network analyst Lekki
Bachelor’s degree in sciences,
Engineering, Technology, or equivalent.
CCNA/CCNP, PCCET, JNCIA, RF/VSAT
certifications.
5+ years in network architecture,
design, RF solutions, WiFi, LTE, SD-WAN support.
Ability to troubleshoot complex designs;
Partner across multiple technology disciplines; Strong problem-solving.
13
Software Developer / Support Level 1
(Mid-Level Developer)
BSc/HND in Computer Science or Numerate
discipline.
Relevant Microsoft/Developer
certifications.
3-5 years using VB.NET/C#, 3 years SQL
Server & Oracle DB, ORM frameworks, 1-2 years cloud/DevOps.
Experience with mobile apps, UI
frameworks, automated testing frameworks.
14
Software Developer / Support Level 2
(Senior Developer)
BSc/HND in Computer Science or Numerate
discipline.
Developer certifications.
5-8 years VB.NET/C#, 4+ years SQL/Oracle
DB, ORM frameworks, 3+ years Azure DevOps, mobile apps, UI frameworks.
Strong DevOps practice; Automated
testing; Agile experience.
15
Software Developer / Support Level 3
(Tech Lead/Development Lead/Solution Architect)
BSc/HND in Computer Science or Numerate
discipline.
Developer/Architect certifications.
5+ years in senior developer role; IT
infra & cloud dev; Team leadership; Project & product management.
Experienced DevOps practitioner; Strong
business analysis skills.
16
Cybersecurity Support Services level 2
To ensure effective service delivery, contractor
is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
17
Project Manager/ Scrum Master Level 2
Bachelor’s degree in IT, Engineering, or
related field.
PMP, PMI-ACP, SAFe, or Scrum Master
certification.
5-7 years in project management,
Agile/Scrum delivery, stakeholder engagement.
Strong leadership, Business case
development, technical recommendation, Implementation planning.
18
Project Manager/Scrum Master-Level 3
Bachelor’s degree in IT, Engineering, or
related field.
PMP, PMI-ACP, SAFe, or Scrum Master
certification.
10+ years in project/program management,
Agile/Scrum frameworks, managing large portfolios.
Expert in Agile transformation; Strong
vendor/supplier management; Executive stakeholder engagement.
19
Helpdesk Support Analyst
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
20
Infrastructure Cloud/PCN/Telecom Support
Level 1
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
21
Network Engineering/Cloud/PCN Services
(Office) – Level 1?
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
22
Infrastructure Cloud/PCN/Telecom Support
Level 1 -capture under network
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which may
not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
High Performance Computing (HPC)
Cloud Engineering (Server Support)
If additional related services, which
may not have been captured in the list of services provided above are
required, charging for such services will be as jointly agreed to by company
and vendor.
Expected Service Delivery Expertise for
Infrastructure Support
To ensure effective service delivery,
contractor is expected to follow the resource guide.
23
Application Support Services (G&G,
RE, GIS) Level 2
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
24
Data Management & Quality support – Level
3
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
25
Management of Integration, design,
Analysis, scripting and programming, API and support of Pyton and integration
– Level 3
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
26
Onsite Support of G&G and
Engineering Applications – Petrel, Openworks, Intersect, Techlog, Prosource,
RMDM – Level 3
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
27
Onsite Support on Operator Routine Duty
activities inspection, data capture, data transmission, scheduling, review,
reporting and risk management by exception – Level 3
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
28
Support for all Integrity & Process
Applications support, Metegrity, Visions, Pi Historian
To ensure effective service delivery, contractor
is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
29
Support of Energy Components, Production
Optimization and EC data QC NNPC, NAPIMS and DPR reports – Level 3, SA&O
Applications support. – Level 3
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
30
Network Engineering/Cloud/PCN Services
(Field) – Level 3 (Field -Esc, Agbami)
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
31
Network Engineering/Cloud/PCN Services
(Field) – Level 1 (Including vessel tracking services)
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
32
Network/Telecoms Technician
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
To ensure effective service delivery,
contractor is expected to follow the resource guide.
33
Data Science Services (DBA) Level 2
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
34
Data Science Services (DBA) Level 1
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
35
Data science services (Machine Learning
Engineer) Level 3
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
To ensure effective service delivery,
contractor is expected to follow the resource guide below.
36
Technical Support Services -Field
Expected Service Delivery Expertise for Information
Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
37
Behavioral Change Management services –
HQ (Restored Role)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
38
Records Management Business Support
Services
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
39
Records and Information Management
Services (Restored Role)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
40
Document Control Services
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
41
IM/DC Coordinator (Restored Role)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
42
Systems Engineering services – Field
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
43
Systems Engineering services – HQ
(include 3D data role, DMS support role, Power Platform role)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
44
SharePoint Support Site Collection
Administrative support services – HQ
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
Expected Service Delivery Expertise for
Information Management and Records/Document Control (extracted from SOW)
45
IT Business Management, Planning and
Performance Support
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
46
IT Planning & Supplier management
support level 2
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
47
IT Planning & Supplier management
support level 1
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
Expected Service Delivery Expertise for
IT Planning, Business Management, Planning, Performance Support, and Supplier
Management (extracted from SOW)
